Privacy Policy

Last Updated: 26/05/2025

1. Information We Collect

a) Members & Donors
We collect through Squarespace and our payment processors:

  • Personal Data: Name, email, phone number, payment details (via Stripe/PayPal).

  • Account Information: Username, password.

  • Usage Data: IP address, browser type, pages visited (collected by Squarespace analytics).

b) Volunteers
When you apply to volunteer, we may collect:

  • Contact Information: Full name, email, phone number, address.

  • Background Details: Skills, experience, references.

  • Identification: For roles involving minors/sensitive duties.

  • Communication Records: Emails, messages related to volunteering.

Squarespace Processes: Technical data (IP, device info) to operate our site. See their Privacy Policy.

2. How We Use Data

Volunteer Data is used to:

  • Screen and onboard volunteers.

  • Communicate schedules/training.

  • Ensure safety (e.g., background checks if required).

We Do Not Sell Data. Exceptions:

  • Service Providers: Background checks (if applicable).

  • Legal Compliance: Court orders or lawful requests.

3. GDPR Rights (EU/UK Users)

Under GDPR, you may:

  • Access, Correct, or Delete your data.

  • Restrict Processing or request data portability.

  • Withdraw Consent (e.g., unsubscribe from emails).

To Exercise Rights: Email contact@lifelane.co.uk. We respond within 30 days.

4. Data Security

  • Measures: SSL encryption, secure payment gateways, access controls.

  • Squarespace Safeguards: Data stored with enterprise-grade security.

5. Data Retention

  • Volunteer data is kept only as long as necessary (active roles or legal requirements).

  • Members/donors: Retained per payment processor policies (Stripe/PayPal).

6. Children’s Privacy

  • Not directed at children under 16 without parental consent.

  • Discovered child data will be deleted immediately.

7. Changes & Contact